KU89 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction & Scope

KU89 ("we", "us") is a trusted online gaming and Sports Betting platform for users in Bangladesh. We understand how valuable your personal information is, and protecting it is our top priority.

This Privacy Policy applies to the ku89.click website and all related services. By using our platform, you are deemed to have accepted this Privacy Policy. This policy should be read alongside our Terms & Conditions.

We comply with international data protection standards and are committed to keeping your information confidential. If you have any questions, our support team is always here to help.

2 What Data We Collect

KU89 collects your information in several ways. The categories are described below:

Information Collected at Registration

• Full name and date of birth (for age verification).
• Mobile number and email address.
• Residential address.
• Login credentials (passwords stored in encrypted form).

Information Collected for KYC Verification

• A copy of your national ID, passport, or driving license.
• A selfie or photo (for identity verification).
• Bank account or mobile banking details.

Automatically Collected Information

3 How We Use Your Information

Collected data is used solely for its intended purpose. KU89 never misuses your information.

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To address your complaints and questions.
• Promotions & Bonuses: To send you relevant offers (subject to your consent).
• Legal Compliance: To meet anti-money laundering requirements and regulatory obligations.
• Platform Improvement: To improve your experience on the platform.
• Fraud Prevention: To detect and prevent suspicious activity.

4 Data Sharing Policy

KU89 does not sell, rent, or share your personal information with third parties for commercial purposes. However, data may be shared in the following limited circumstances:

Payment Provider

Only the minimum necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions. These providers also follow their own privacy policies.

Legal Authorities

Information may be disclosed in response to a valid court order, government investigation, or legal obligation. Where possible, you will be notified in advance.

Technology Service Provider

We work with certain technology partners to operate the platform (such as hosting and cybersecurity). They can only access data for specific purposes and are bound by strict confidentiality agreements.

5 Data Protection Measures

KU89 follows industry-standard technologies and processes to keep your data secure. Our security framework includes:

• 256-bit SSL Encryption: All data transfers are carried out through encrypted channels.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Penetration Testing: To identify vulnerabilities.
• Encrypted Password Storage: Passwords are never stored in plain text.
• Restricted Staff Access: Only authorized personnel are permitted to access specific data.

Please note that no one can guarantee 100% security on the internet. Use a strong password to protect your account and never share it with anyone.

6 Cookie Policy

KU89 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

You can manage or block cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

7 Your Rights

As a KU89 user, you have several important rights regarding your personal data:

8 Data Retention Period

KU89 does not retain your data longer than necessary. However, certain information may be kept for a specified period where required by law.

• Active Account Data: For as long as your account remains active.
• Transaction Records: 5 years (legal obligation).
• KYC Documents: 5 years after account closure.
• Customer Support Conversations: 2 years.
• Log files & analytics data: 90 days.

Once the retention period expires, data is securely and permanently deleted to prevent any possibility of recovery.

9 Children's Privacy

KU89 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we discover that a minor has registered an account, that account will be closed immediately and all associated data will be deleted.

10 Privacy Policy Updates

KU89 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will change.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• A notification will be displayed when you access the platform.

Continued use of the platform after any changes constitutes acceptance of the updated policy. Please review this page regularly to stay informed of the latest terms.

11 Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: support@ku89.click
• Live Chat: Available on the website 24/7

We typically respond within 24–48 hours. For data-related requests, we will reply within a maximum of 30 days in accordance with legal deadlines.